Help Center
Pre-Purchase Questions
Q1: How is Wonder Trek different from regular game consoles?
A: Wonder Trek is a controller-free gaming box designed specifically for kids aged 5+. It uses motion-sensing cameras to track body movements (no wearables needed!), and projects games onto any screen via HDMI. Focuses on active play (jumping/dancing) and educational games like math adventures and creative storytelling.
Q2: What space is required for safe play?
A: A 6×6 ft (1.8×1.8 m) area is ideal. The camera’s 130° wide-angle lens adapts to smaller spaces with "Compact Mode" for seated games. Ensure no sharp objects nearby and floor is non-slippery.
Q3: What’s included in the box?
A: Wonder Trek Hub
Power Supply
Magic Wand remote
HDMI 2.0 cable, power adapter
All games
Ordering & Shipping
Q4: What payment methods do you accept?
A: Visa, MasterCard, Apple Pay, PayPal. All transactions are SSL-encrypted.
Q5: Do you ship to the EU/UK?
A: Yes! Free shipping to US/CA/EU/UK for orders >$150. Delivery takes 3-7 business days. Import taxes may apply outside the US.
Q6: Can I change my shipping address after ordering?
A: Contact Vojoyvideo@gmail.com within 6 hours of purchase with your order number. Later changes may delay delivery.
Hardware & Setup
Q7: How do I connect Wonder Trek to my TV?
A:Plug the Hub into your TV’s HDMI port.
Power on → follow the 3-step calibration (points kids’ play area).
Slide the privacy shutter closed when not playing.
Q8: Does it work with projectors or older TVs?
A: Compatible with any HDMI-enabled display, including projectors. Ensure room lighting is moderate (avoid direct sunlight on the camera).
Q9: My child isn’t detected by the camera. How to fix?
A:Check if privacy shutter is open.
Ensure kids stand within 3-10 ft (1-3 m) of the camera.
Re-calibrate via Parent App > Settings > Motion Setup.
Games & Subscriptions
Q10: What games are appropriate for a 5-year-old?
A: All games are rated by child development experts:
Age Group Game Types Examples
5-7 yrs Simple puzzles, rhythm games Super Beat
8-10 yrs STEM challenges, creative quests Mouse Cheese
11+ yrs Cooperative adventures, sports Jungle Go
Safety & Privacy
Q11: How do you protect children’s data?
A: Zero cloud storage: All movement data processed locally → deleted after sessions.
No microphones/cameras beyond basic motion tracking.
Parents must approve any data sharing (e.g., for personalized challenges).
Troubleshooting & Support
Q12：The remote isn’t responding to voice commands.
A: Try:
Press the sun icon to reset voice detection.
Avoid noisy environments (e.g., loud music).
Q13：The motion camera stops tracking my child mid-game. How do I fix this?
A: Step-by-step solution:
Check lighting: Ensure no strong backlight (e.g., windows behind the player) or dim lighting.
Reset calibration: Go to Parent App > Settings > Re-calibrate Play Zone (takes 1 min).
Prevention tip: Keep the camera lens clean with a microfiber cloth weekly.
Q14: Can I replace parts myself?
A: Absolutely! We support DIY repairs:
Camera module: $15 (guide here)
Magic Wand remote: $20 (tool-free battery door).
Q15: How do I contact customer service?
A: You can find us here:
Group: https://www.facebook.com/groups/wondertrek
Email: Vojoyvideo@gmail.com
Warranty & Returns
Q16: What’s covered under warranty?
A: 1-year warranty for hardware defects (e.g., camera failure). Accidental damage (drops/spills) not covered, but repair discounts offered.
Q17: Can I return if my child doesn’t like it?
A: Yes! 30-day no-questions return policy:
Unopened: Full refund
Used: 90% refund (10% restocking fee)
→ Free return shipping label provided.