Help Center

Pre-Purchase Questions

Q1: How is Wonder Trek different from regular game consoles?

A: Wonder Trek is a controller-free gaming box designed specifically for kids aged 5+. It uses motion-sensing cameras to track body movements (no wearables needed!), and projects games onto any screen via HDMI. Focuses on active play (jumping/dancing) and party games and so on.

Q2: What space is required for safe play?

A: A 6×6 ft (1.8×1.8 m) area is ideal. The camera’s 180° wide-angle lens adapts to smaller spaces with "Compact Mode" for seated games. Ensure the gaming area is free of furniture, pets, or infants to prevent collisions or accidental injury.

Q3: What’s included in the box?

A: Wonder Trek Hub

Power Supply

Remote controller

HDMI 2.0 cable, power adapter

All games

Instruction Manual

Q4: What payment methods do you accept?

A: Shop Pay、Google Pay、PayPal、Credit Card. All transactions are secure and encrypted. 

Q5: Do you ship to the EU/UK?

A: Yes! Free shipping & Tax Included to US/CA/EU/UK. Delivery takes 5-7 business days. 

Q6: Can I change my shipping address after ordering?

A: Contact hello@thewondertrek.com within 6 hours of purchase with your order number. Later changes may delay delivery.

Hardware & Setup

Q7: How do I connect Wonder Trek to my TV?

A:Connect the power adapter to the game console and plug it into a power outlet;

Use the HDMI cable to connect the game console to your TV;

Slide the privacy shutter closed when not playing.

Q8: Does it work with projectors or older TVs?

A: Compatible with any HDMI-enabled display, including projectors. Ensure room lighting is moderate (avoid direct sunlight on the camera).

Q9: My child isn’t detected by the camera. How to fix?

A:Check if privacy shutter is open.

Ensure kids stand within 3-10 ft (1-3 m) of the camera.

Games & Subscriptions

Q10: What games are appropriate for a 5-year-old?

A: All games are rated by child development experts:

Age Group Game Types Examples

5-7 yrs Simple puzzles, rhythm games Super Beat

8-10 yrs STEM challenges, creative quests Mouse Cheese

11+ yrs Cooperative adventures, sports Jungle Go

Safety & Privacy

Q11: How do you protect children’s data?

A: Zero cloud storage: All movement data processed locally → deleted after sessions.

No microphones/cameras beyond basic motion tracking.

Troubleshooting & Support

Q12：The motion camera stops tracking my child mid-game. How do I fix this?

A: Step-by-step solution:

Check lighting: Ensure no strong backlight (e.g., windows behind the player) or dim lighting.

Prevention tip: Keep the camera lens clean with a microfiber cloth weekly.

Q13: How do I contact customer service?

A: You can find us here:

Group: https://www.facebook.com/groups/wondertrek

Email: hello@thewondertrek.com

Warranty & Returns

Q14: What’s covered under warranty?

A: 3-year warranty for hardware defects (e.g., camera failure). Accidental damage (drops/spills) not covered, but repair discounts offered.

Q15: Can I return if my child doesn’t like it?

A: Yes! 30-day no-questions return policy:

Unopened: Full refund

Used: 90% refund (10% restocking fee)