Refund Policy

A. General 

For items delivered to an address in the United States, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For items delivered to an address outside the United States, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be a product purchased from us, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thewondertrek.com. Please note that returns will need to be sent to the address we provide upon accepting your return request, which may or may not be in the same country or territory of the delivery address.

If your return request is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return or sent to an address different from what we have provided will not be accepted.

You can always contact us for any return question at hello@thewondertrek.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thewondertrek.com.

B. 3-year limited warranty for Wonder Trek

A 3-year limited warranty is available for Wonder Trek. See here for details.